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FAQs

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On this page you will find answers to Frequently Asked Questions about AVA training.

Q: Can I attend one of your training courses/events?

A: Our training courses/events are accessible to all front-line professionals seeking to give an appropriate response to a woman or girl who discloses abuse, across the UK. Please read the outline for the course/event you are interested in to ensure that it meets your needs.

Q: How many people attend a training course/event?

A: We allow a maximum of 16 participants to attend our training courses. This is to ensure a high quality of training. The number of delegates at our events is dependent on the nature of the event, please check the details for the particular event to be sure. 

Q: What time does a training course start?

A: Our training courses run from 10am until 4.30pm, unless otherwise stated.

Q: How much does one of your training courses cost?

A: The cost for most of our full day trainings appears below. There is some variation in this costing, depending on the specific trainer delivering the training and other factors. To be sure please check the description for the specific training you are considering, on the upcoming training page of the website.

Statutory organisations, private companies and charities with annual income over £1million – £140

Medium charities (annual income over £200k and below £1million) – £120

Small charities (annual income below £200k) – £100

Q: Do you provide lunch?

A: In order to keep our costs down we will not provide lunch at most of our training and events. Some special events may include lunch and if this is the case it will be stated on the specific event information. Refreshments (tea, coffee, water, biscuits) will always be provided.

Q: What happens once I have submitted my booking?

A: We will send you a confirmation email and joining instructions within 10 working days of receiving your booking. This will include a venue map. Please contact us if you do not receive this. You will receive your invoice for your training course a fortnight before the event.

Q: I need to cancel my place…

A: If at any point after receiving your confirmation email, you wish to withdraw from a training or event, the following cancellation terms apply:

Cancellation one month, or more, prior to the training date – no charge/full refund

Cancellation two weeks prior to the training date – 50% charge/50% refund

Cancellation within two weeks prior to the training date – full charge/no refund

You may give your place to another delegate as long as we are notified of the name change along with contact details at least one week before the training date. You may not transfer your place onto another course except in exceptional circumstances.

AVA’s cancellation policy can be found here.

Q: What happens if AVA cancels the training/event?

A: AVA reserves the right to cancel trainings/events. If we cancel a training course/event 14 or more days before the start date, regrettably we cannot refund any expenses incurred, e.g. travel tickets or accommodation costs. We will refund your course fee.

If we cancel less than 14 days before the start date, we will refund expenses incurred, e.g. travel tickets or accommodation costs. We will refund your course fee.

We thus recommend not making any travel or accommodation bookings more than 14 days before the start date of any training course/event.

Q: How does AVA ensure equality and diversity in its training?

A: AVA complies with all legal obligations under The Equality Act 2010. AVA, comprising the Board of Trustees and its employees, is committed to providing equality of opportunities.

Please make sure to note access or other requirements when submitting your booking.

AVA’s training equality and diversity policy can be found here.

Q. Can I attend AVA training in order to replicate the training for my organisation or as a freelancer?

We are happy for delegates to cascade AVA training materials and learning internally within their own organisations and to colleagues. But the materials cannot be changed and have to retain AVA branding.

AVA training and training materials are copyrighted by AVA and should not be replicated without our permission or you may be in breach of copyright law. We are, however, happy to work in partnership in order to increase the reach of our training. So, if you would like to work with us to bring our training to new audiences please contact us.